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Thank you for your interest in The Wheeler Centre.
Please find information about available opportunities below.

ABOUT THE ROLE
The Wheeler Centre front of house team includes our Ushers, Front of House Supervisors and Visitor Services Officers. This team is our most public facing of The Wheeler Centre staff and is one of the first points of contact for our audience. Reporting to the Front of House Manager, the Ushers and Front of House Supervisors work within the Marketing team.

Within your role in our Front of House team, you are expected to create a welcoming, safe and enjoyable experience to all audience members with a primary focus on the audience’s wellbeing and safety. Working across both onsite and offsite events, you will be expected to assist audience members with diverse requirements in a friendly and compassionate manner.

The Wheeler Centre presents events at 176 Little Lonsdale Street, Melbourne as well as other venues from time to time. These offsite venues are usually within the Melbourne CBD and accessible either on foot or by tram.

Please be aware that The Wheeler Centre frequently presents conversations relating to ideas and current affairs. This content may be of a challenging nature at times

To be eligible for this role, you must be available for a minimum of one (1) shift per month. Failure to do so may result in a removal from future rosters. Front of House team members that may be away or unavailable for an extended period of time should discuss this with the Front of House Manager or Senior Manager, Customer Experience and Ticketing prior to their period of unavailability.

PRIMARY RESPONSIBILITIES

  • Welcome and interact with guests as they enter the venue, which may include answering questions about the events, The Wheeler Centre and our venues.
  • Scan tickets and usher guests to their seats.
  • Provide patrons with information about the event they are attending.
  • Monitor members of the public while in the venue to ensure the safety and wellbeing of all attendees is upheld.
  • Escalate any urgent issues to the Front of House Manager or Supervisor on duty.
  • Assist with setting up and packing down functions and events.
  • Inform and assist management of any first aid emergencies, patron accidents or occurrences, which includes the completion of incident reports.
  • Assist members of the public and guide audience to the appropriate checkpoints in the event of an emergency evacuation.
  • Comply with all relevant OH&S regulations.

ENQUIRIES
Further information about The Wheeler Centre and working with us, including accessibility information for applicants, is available at https://jobs.employmenthero.com/organisations/the-wheeler-centre

Confidential enquiries about this role can be made to recruitment@wheelercentre.com.

SUBMITTING AN APPLICATION

  • A current resume (1-2 pages)
  • A brief cover letter (not more than 200 words)
  • Brief responses to each of the screening questions (as a guide, we are not expecting responses to be any more than 150 words per question).

TIMELINE FOR RECRUITMENT
Applications close noon, Tuesday 18 August 2026. Late applications will not be accepted.
Interviews will take place week commencing Monday 24 August 2026.

apply now

The Wheeler Centre for Books, Writing & Ideas is current seeking Expressions of Interest (EOIs) for Victorian Premier's Literary Awards Judges.

The Victorian Premier’s Literary Awards (VPLAs) were inaugurated by the Victorian Government in 1985 to honour literary achievement by Australian writers. The awards recognise excellence in Australian writing and its contributions to the development of Australian culture. They aim to advance the Victorian community’s appreciation of Australian literature and assist living authors in their careers and promote Victoria’s literary and publishing industries.

Entries are sought across eight categories, with the winners of each Prize receiving $25,000, and will go on to contest the major prize, the $100,000 Victorian Prize for Literature. This is the single most valuable literary award in the country.

If you would like to express your interest in being considered for the judging panel for future Victorian Premier's Literary Awards, please click here to complete the EOI form.

 

The Wheeler Centre is an equal opportunity employer committed to ensuring its workforce is reflective of the community it serves. We encourage applicants who identify as First Nations, culturally and linguistically diverse, D/deaf, disabled, and LGBTQIA+ and those who have previously faced barriers to working in the arts and cultural sectors.

If you require advice or support at any stage of the recruitment process with us, we’d be happy to assist you. Please contact recruitment@wheelercentre.com or call (03) 9094 7800, and include your full name and phone number in voicemail messages.