Ticketing

How is the Wheeler Centre addressing risks associated with the Covid-19 coronavirus?

Public events like those commonly held by the Wheeler Centre are currently allowed under the current level of Covid-19 restrictions – with limits on venue capacity in accordance with government health guidelines. While restrictions remain in place, most of our events will be available for live-streaming online, or as prerecorded discussions.

We continue to closely monitor public health warnings and directions, and to work with State Library Victoria and Creative Victoria on determining a safe and appropriate level of activity. This includes the care we extend to the artists and speakers in our programming and other projects, as well as our staff.

Do I have to book?

For almost all of our digital events, tickets are available on a pay what you can basis. Keeping our events free and accessible is an important part of what we do. If you neglect to book a ticket, you can still experience most of our events either in real-time or later as a recording. You can set yourself a calendar reminder, too.

That said – we do encourage you to make a booking for our digital events. For all our live events bookings are essential.

When you book a ticket, you help us determine the shape of our future programming, and if you choose to nominate your own ticket price or make a donation, you’re directly supporting our ability to keep doing what we do. Your booking also helps us to understand who’s coming to our events, and to demonstrate value to our funding partners. Importantly, it also allows us to communicate directly with you about any last minute changes or updates.

From time to time, we may present online events in partnership with other organisations that must require a paid ticket to access. In those instances, we’ll make this requirement immediately clear on the corresponding event page. 

The Wheeler Centre regularly partners with external organisations and venues. Due to the partners’ Terms and Conditions, bookings need to be made through their channels. It is essential you book through the third party provider so that we adhere to guidelines to deliver Covid-safe events.

What if an event is booked out?

The event page on the Wheeler Centre website calendar will display a ‘Booked Out’ sign if the event has been booked to capacity. Due to Covid-19 restrictions venue capacity is unfortunately limited and we will not be able to accommodate walk-ups or a waitlist as may have been the case in the past. Follow us on social media or sign up to our e-newsletter The Wheeler Weekly for updates and any late releases.

None of our digital events have had a capped capacity.

 

Why do you only accept credit card bookings?

The Wheeler Centre does not have the resources to run a box office, and we request that bookings be made online via our website. Our booking process is secure – our systems utilise industry-standard encryption – and your credit card details remain completely confidential. If you have any problems or queries, please contact our reception for assistance. Reception hours are 9am–5pm, Monday to Friday. Phone (03) 9094 7800. 

 

Can I book over the phone?

The Wheeler Centre does not have a box office – all advance bookings must be made online via our website.

If you cannot access the internet, you can call the Wheeler Centre reception for assistance between Monday and Friday, 9am–5pm. Phone (03) 9094 7800.

Please note that phone bookings are undertaken via our website (using a credit card) in exactly the same manner as you might book at home, there is no benefit or advantage in calling to make a booking. 

 

How can I arrange a refund for a purchased ticket for a paid event?

The Wheeler Centre adheres to the Code of Practice for the Ticketing of Live Events in Australia (see www.liveperformance.com.au for details).

As such, refunds, cancellations and exchanges will not be offered except as required by law and according to the Code of Practice.

Under special circumstances, and only at the discretion of the Wheeler Centre, a refund may be offered as long as the request for a refund is made no later than 48 hours prior to the event.

While Covid restrictions are in place for live events, every effort will be made to process your refund request as long as it is received prior to the event commencing.

A request for a ticket refund must be made in writing and addressed to ticketing@wheelercentre.com.

 

Who is eligible for concession tickets?

Under coronavirus restrictions, all ticket prices are the same price: mostly free or pay-what-you-can. Under normal circumstances, concession entitlement discounts for select paid Wheeler Centre events include the following:

Pensioners

  • A current Pensioner Concession Card from Social Security or the Department of Veterans' Affairs must be presented on request.

Seniors

  • A current government-issued Seniors Card must be presented on request.

Unemployed/Health Care

  • A current government-issued Health Care card must be presented upon request.

Student/Youth

  • Student Card identification (including Australian and international student cards) must be presented upon request for students or children aged 17 years and under.

Concessions must be valid at the time of booking. The Wheeler Centre (TWC) may refuse entry to its events when a ticket holder cannot produce a valid ticket or cannot provide proof of a concession entitlement.

 

Can’t find your tickets?

We’re not issuing tickets for digital events. You will still receive tickets for live events you book for. In the days leading up to an event you’ve booked for, you should receive a confirmation email from ticketing@wheelercentre.com containing information about how to watch.

Help us avoid your spam filters by adding ticketing@wheelercentre.com and postmaster@wheelercentre.com to your address book.

Occasionally, we partner with organisations and venues that control ticketing for an event. You will need to check your booking confirmation email for the relevant details from these third party organisations.

 

I can no longer attend the event I booked for

No problem – with rare exceptions, our digital events will remain available to catch up with after the event, so you can watch them at a time that suits. Can’t find it using the instructions in your booking confirmation email? Check out our broadcasts and podcast pages. (Events that require editing may take a few days to come online.)

 

The Wheeler Centre’s Ticketing Terms and Conditions

Read the Wheeler Centre’s Ticketing Terms and Conditions policy.