How is the Wheeler Centre addressing risks associated with the novel coronavirus (COVID-19)?
At this stage, the advice of the Commonwealth’s Chief Medical Officer is that there is no material risk associated with attending a public gathering. If and when the official advice changes, we will work closely with health authorities to respond to their advice.
We are closely monitoring public health warnings and directions, and working with State Library Victoria and Creative Victoria to prepare our response. We are also working from advice provided by the Australia Council, the World Health Organisation and the Victorian Government.
At this stage, we are not cancelling events – but we have contingency plans in place if the advice around public events changes. We ask that people who are experiencing symptoms of cold, flu and fever refrain from attending our events – particularly if they have recently returned from overseas – and encourage other people who may be at risk (including immunocompromised people and those susceptible to respiratory disease) to make attendance decisions with their own health in mind.
According to advice from the Australian Health Protection Principal Committee (AHPPC), those undergoing COVID-19 testing should not attend public gatherings until they have received their results. This agency suggests that cancellation of public gatherings at this time would be neither 'proportionate nor particularly effective'.
We are increasing the availability of hand sanitiser and tissues in all public spaces in the Wheeler Centre building and at any external venues where our events are held.
Do I have to book?
Booking is strongly recommended as many of our events book to capacity. Entry to ticket holders will be prioritised until the advertised start time. Most events are unallocated seating. We recommend arriving early to secure your seat. Doors open 30 minutes before the advertised start time. Late arrival may result in non-admittance or delayed admittance until an appropriate time. This may be standing room only.
What if an event is booked out?
The event page on the Wheeler Centre website calendar will display a ‘Booked Out’ sign if the event has been booked to capacity. However, changes may occur prior to the event so be sure to check back regularly.
If you are unable to secure a booking for a sold-out free event, but are very keen to attend, we recommend trying your luck at the door. Occasionally seats remain spare because people who have booked are unable to attend.
For free events, we take a waiting list on the door immediately prior to the event and once the event commences, we will offer spare seats to those first on the waiting list.
Do I have to print my ticket?
Tickets must be presented for entry to both free and paid events.
For paid events, your ticket is your proof of purchase. It features a barcode that will be scanned upon entry. Entry will be refused to patrons who fail to bring a ticket to a paid event.
For all events – we encourage you reduce waste by displaying your tickets on a smartphone or tablet, rather than printing. Help us get you to your seat quickly – set your screen to maximum brightness/contrast and enlarge the barcode, leaving some space around its edges.
Why do you only accept credit card bookings?
The Wheeler Centre does not have the resources to run a box office, so we request that bookings be made online via our website. The process is totally secure. Your credit card details remain completely confidential. If you have any problems or queries, please contact our reception for assistance. Reception hours are 9am–5pm, Monday to Friday. Phone (03) 9094 7800.
Can I book over the phone?
The Wheeler Centre does not have a box office – all advance bookings must be made online via our website.
If you cannot access the internet, you can call the Wheeler Centre reception for assistance between Monday and Friday, 9am–5pm. Phone (03) 9094 7800.
Please note that phone bookings are undertaken via our website (using a credit card) in exactly the same manner as you might book at home, there is no benefit or advantage in calling to make a booking.
How can I arrange a refund for a purchased ticket for a paid event?
The Wheeler Centre adheres to the Code of Practice for the Ticketing of Live Events in Australia (see www.liveperformance.com.au for details).
As such, refunds, cancellations and exchanges will not be offered except as required by law and according to the Code of Practice.
Under special circumstances, and only at the discretion of the Wheeler Centre, a refund may be offered as long as the request for a refund is made no later than 48 hours prior to the event.
A request for a ticket refund must be made in writing and addressed to email@example.com.
Who is eligible for concession tickets?
Concession entitlement discounts for select paid Wheeler Centre events include:
- A current Pensioner Concession Card from Social Security or the Department of Veterans' Affairs must be presented on request.
- A current government-issued Seniors Card must be presented on request.
- A current government-issued Health Care card must be presented upon request.
- Student Card identification (including Australian and international student cards) must be presented upon request for students or children aged 17 years and under.
Concessions must be valid at the time of booking. The Wheeler Centre (TWC) may refuse entry to its events when a ticket holder cannot produce a valid ticket or cannot provide proof of a concession entitlement.
Can’t find your tickets?
If you booked through our website, your tickets will be sent to you from firstname.lastname@example.org. We recommend you add it to your address book so it's not marked as spam.
If you need us to reissue your tickets, get in touch – bearing in mind we don't have a box office, so your request will need to be looked after during business hours. Please allow extra time!
For other cases, contact your point of purchase; if you're unsure of where, contact us.
I can no longer attend the free event I booked for.
Send us an email with the details of the person who booked, and the name of the event, and we'll release the tickets for someone else to use. We appreciate it!
The Wheeler Centre’s Ticketing Terms and Conditions
Read the Wheeler Centre’s Ticketing Terms and Conditions policy.